Caring for your power equipment investment is important to us. New Way’s Technical Field Service team is at your disposal, anywhere, anytime.

With our national coverage throughout South Africa, and our ability to provide our neighbouring Sub-Saharan countries in-country support, New Way will assist you 24 hours a day, 7 days a week.

Years of experience within our industry enable our highly-skilled, and factory-trained, Support Management and Technical teams to keep your power switched on. We are equipped to deal with just about any related problem. Our industry-related mechanical and electrical expertise compliments the fact that we do not limit our support to New Way-specific product and will assist our customers with any generator brand.

Our partner network allows us access to almost any generator-related spare parts. If we don’t have it, we’ll get it!.

Scheduled Preventative Service Contracts are also made available to our customers.