Preventative Maintenance 24/7
Technical Field Service
With our national coverage throughout South Africa, and our ability to provide our neighbouring Sub-Saharan countries in-country support, New Way will assist you 24 hours a day, 7 days a week. Years of experience within our industry enable our highly-skilled, and factory-trained, Support Management and Technical teams to keep your power switched on.
We are equipped to deal with just about any power related problem. Our industry-related mechanical and electrical expertise compliments the fact that we do not limit our support to New Way specific products and will assist our customers with any generator brand. Our partner network allows us access to almost any generator-related spare part.
Fuel Replenishment Service 24/7
Diesel Refuelling
New Way offers all customers the option to make use of our diesel refuelling service. Our satisfied customers can be assured that our service is available to them 24 hours a day, 7 days a week.
We have strong alliances with South Africa’s leading diesel wholesalers so supply is never a problem. Our certified HazChem drivers and bowser operators are just a call away and for extra convenience, our team has mobile card machines at your disposal. Should your generator have our Remote Monitoring option, we’ll inform you when it is time to refuel. No hassles whatsoever. Alternatively, just give us a call and we’ll fill you up.
After sales support
Project Management
New Way will be involved in the supply of your power solution every step of the way. Combining our strengths in the ability to assess, design, manufacture, deliver, install and commission your power solution, managing your project is just a natural progression at New Way.
Years of designing solutions around the site-specific challenges faced have equipped our team to deliver, no matter what. Our track record in supplying entire power solutions for small, medium and large-scale projects in South Africa and Africa, is something we are extremely proud of. Our Project Management team has access to an array of technical in-house resources, facilities and after sales support combined with our partner network.
Remote Monitoring
Real-Time Control
We can track and log your generator’s status and alerts from our headquarters. We will notify you via email or SMS of any issues, such as low fuel levels or battery depletion, before taking action. Think of it as an insurance policy for your power equipment – and one more concern crossed off your list. Every New Way generator is already Remote Monitoring enabled based on the fact that we make use of Deep Sea PLC equipment on our units as a standard.
DSEWebNet®_is a global web-based real-time control and monitoring solution for DSE control modules. It has been developed to support single and multi-set systems using a range of devices. The software includes mapping with static locations, real-time instrumentation & control, event log tables and automatic system alerts.
Spare Parts
Essential Components
To compliment our 24/7/365 service and breakdown response, our inventory of spare parts and essential components enables us to respond to the relevant requirements without costly delay.
New Way’s partnership with leading equipment and part manufacturers and suppliers reinforces our ability to offer our customers genuine spare parts their power equipment requires. Our dedicated After Sales staff have years of related experience and are able to offer you the right part for the right application.
Metal fabrication engineering and coatings.